The Speed of Trust organizational index measures which of 4 cores of credibility and the 13 behaviors are strong or weak in an organization and diagnoses more surgically what needs improvement. This proven index can be used with any stakeholder including customers, employees, suppliers, partners, vendors or others.
Research clearly shows that high trust organizations out perform low trust organizations by a significant margin. Watson Wyatt data shows that margin to be 3 times. The Russell group found that the top 100 on Fortune magazines Great Place to Work list out performed the rest of the market by 4 times.
By measuring not just trust levels but trust components organizations can focus their efforts on reducing certain behaviors while encouraging others. Buy in to the results is significant because workers can validate the strengths and weaknesses of the organization based on observable behaviors and not some nebulous and mysterious trust level. Trust components are actionable and people feel clear that they can get better at specific behaviors fostering hope and enthusiasm for improvement.
Our post Speed of Trust Organizational Index indicated that because of the Speed of Trust process:
83.3% of employees stated that trust increased in the past four months.
The propensity to trust others increased from 46.2% to 66.6%.
High trust within specific work teams rose from 58% to 83.3%.
—Leading Speed of Trust Financial Services client.
 Sample OrganizationalTrust Index and Report |