Training/Consulting

We claim trust is the one thing that changes everything because we are convinced that trust is the enabler of all your current strategic imperatives and investments. We suggest that trust is your organizational operating system and your strategies are the software that runs on it. Trust, like the operating system on your computer is invisible until it slows down or times out. We are the one team that can, in a very practical way, equip you to install high trust as your organizational operating system.

Our clients engage us because they know trust impacts their investments in their current strategic objectives and they know we can equip them with the competitive edge that maximizes those efforts.

Public and private sector clients alike have successfully deployed The Speed of Trust to enhance various strategic imperatives like, innovation, collaboration, sales performance, project execution, revenue growth, profit, employee engagement, reducing turnover, merger integration, customer loyalty, and even reduction of force. No matter what your present focus or strategy it’s success depends on trust. While high trust cannot save a poor strategy, low trust will surely derail even the best strategy.

Sound too broad? Test it from your own experience. Think of one of your most significant career successes. What was it like to work with that team? What was the energy like? What was communication like? What were relationships like?

Now think of a failed initiative or project. How did the team interact? How was momentum? Was it energizing? How well did the team communicate?

Did the trust in the relationships on the team or in the organization have a significant impact regardless of the project at hand? Our clients report that from their experience trust is pivotal to success.

Organizational leaders consistently report dramatic evidence that high trust is a performance multiplier of their strategy. Consider Al Carey CEO of FritoLay:

“The Speed of trust is the only training program—it’s not a training program it’s a process of managing—it’s the only program I have seen that spans all the functions, this can be used in each of the functions whether it be our engineers, our marketing people, our sales or our finance people and I have not seen any programs that work well across all the functions. Because when you figure out how to trust and inspire your people, now you get your whole organization working for you on the same issues, you are going to be better, you have to be better at the business. What I have noticed when you entrust people, they are willing to take risks, they will lean into some things, rather than when they are not trusted they will pull back because they are afraid and they don’t know what will happen if they fail, if you trust them and they start leaning in, you will see their best self, their best work, and they bring the best of their abilities to the party—you get 50,000 people working like this and its gonna be great. Having come up through the sales ranks in 28 years at PepsiCo I have seen every program you can imagine and there are none better—The Speed of Trust is the best program I have seen”

Jaya Kumar CEO of Quaker Oats had this to say about Speed of Trust:

“The Speed of Trust is a tremendous competitive advantage. I could let my competition copy my strategy but they could not copy the speed with which we can do things because of the level of trust we have.”

Clearly the evidence is overwhelming: Watson Wyatt research shows that high trust organizations have 3 times greater profits than low trust companies. The Russell Group found that the top 100 companies on Fortune magazine’s best places to work list—which 66% is based on trust—outperformed the rest of the market by 4 times. Tony Burke’s research at Stanford showed that high trust schools have 3 times better chance to raise test scores than low trust schools.

Like to see for yourself? Discover whether trust is a performance multiplier in your organization, giving you tremendous trust dividends, or a performance problem, where you are paying debilitating trust taxes of disengagement, mind numbing bureaucracy, customer churn, talent turnover, low margins, low performance, poor execution, or even fraud and sabotage.

Wonder if you have trust issues? Find out. Engage us in administering the Organizational Trust index and discover not only your trust levels but more important the trust components—the underlying behaviors and cores of credibility—that make up the complex cultural reality of your organization at this point in time. A recent poll of senior executives in Fortune 500 firms revealed that 85% of organizations do not measure trust in their organizations. Does your organization?

Already know you have trust issues? Engage us with a pilot Speed of Trust Executive Team session led by Stephen M R Covey, Greg Link or another master Speed of Trust consultant and discover for yourself the extraordinary impact of the Speed of Trust.

Not convinced? Consider this, again, from Al Carey CEO of Frito Lay:

“Last year we had an extraordinary year in the face of adversity and I could say that it had something to do with some of our products, it could be some of our people, it may have had something to do with our productivity but at the end of the day the single biggest contributor to our great year last year, and this years fast start has been the Speed of Trust. The profit growth last year was equal to the best performance in the last 10 years in profit growth. I credit the Speed of Trust because we moved through decisions that are normally enormously complex at breakneck speed and we ended up having a great year. I am proud of the number, we beat our number on profit for PepsiCo which was tough, we had the fastest sales growth of any food company in America so when you go into Kroger, or Walmart or Safeway and say who’s your number one supplier in growth, we were, plus 11%. It’s the most exciting change in the culture that I have seen in my 28 years at PepsiCo.”

Watch for your self as the Frito Lay CEO and his executive team describe their experience with Speed of Trust.

Questions? Gary Judd, the global director of The Speed of Trust practice will be happy to hear from you, answer your questions, and at your request introduce you to a client partner in your area in over 100 countries around the world. Contact Gary.

The Speed of Trust has a complete line of programs and processes designed to transform the trust in your team or your entire organization.

Worldclass multimedia supported training based on #1 Wall Street Journal and New York Times best seller The Speed of Trust by Stephen M R Covey.  Available in over 100 countries around the world.

The New York Times called Stephen M. R. Covey the next potential business sage and guru, citing The Speed of Trust as “the most intriguing business book of 2006.”

“We’ve always known trust matters; now we know share price depends on it.”

—Chief Executive Magazine

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“In July, we underwent some significant organizational changes. Not everyone handled the change well, and this resulted in poor communications, mistrust, and hidden agendas. There was an absence of trust, fear of conflict, avoidance of accountability, and inattention to results. Many people lost focus on business deliverables, which resulted in missed deadlines and poor quality for our customers.”

Our post Speed of Trust Organizational Index indicated that because of the Speed of Trust process:

83.3% of employees stated that trust increased in the past four months.

The propensity to trust others increased from 46.2% to 66.6%.

High trust within specific work teams rose from 58% to 83.3%.

—Leading Speed of Trust Financial Services client.

“In a ‘flatter’ world, trust is the secret sauce that significantly enhances learning, relationships, and results. Covey’s breakthrough insight that trust is a competency is both revolutionary and immediately practical. CEOs and Chief Learning Officers will embrace The Speed of Trust as an authentic and actionable strategy—a road map—for increasing the effectiveness of their organizations and leaders.”

—Elliott Masie, CEO, The Learning CONSORTIUM

“The Speed of Trust is not a topic, it is a movement—one that I encourage all…businesses to engage in.”

—Jerry Roper, President and CEO, Chicago Chamber of Commerce

“In short, our organization has been going through a lot of transition. We’ve reduced our headcount by about 50% over the last two weeks….It’s been absolutely heart-wrenching, but at the same time, some remarkable things have transpired. Unfortunately, we have been no stranger to layoffs in recent years, but this last go-around has been remarkably different, not only in size and scope but, more importantly, in execution.”

“Many of our leaders approached this difficult situation in very different ways than what had been done historically and to great effect. If there is such a thing as a healthy reduction in workforce, I think we may have just experienced it, and it hasn’t gone unnoticed across the rest of the organization. People have been attributing the positive change, in large part, to our incorporation of The Speed of Trust! Transparency, straight talk, the demonstration of respect, and other behaviors have been manifested in surprising ways during all of this, and it has been a strong testament to the value of applying the Speed of Trust concepts. It has been tremendous.”

“I think we’re very fortunate to have put so much effort into pursuing The Speed of Trust this year to prepare us for the changes we’re going through today.”

—Leading Technology client

“The Speed of Trust…is even more relevant in the world we have seen evolving over the last months. Congratulations and thank you!”

—Klaus Schwab, Chairman and Founder, World Economic Forum